Poor customer service irks online shoppers - Times of India


Poor customer service irks online shoppers
Times of India
Experts believe that while the trend of online shopping is catching up, lack of redressal modes is the main reason why people are shying away from e-shopping. Customers are also being inconvenienced and they end up wasting a lot of time and money ...

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eBags Raises the Bar for Customer Service to Online Shoppers - Virtual Press Office (press release)


eBags Raises the Bar for Customer Service to Online Shoppers
Virtual Press Office (press release)
DENVER, June 2, 2015 /PRNewswire/ -- On the heels of being recognized as one of the top 10 companies for customer service by USA Today, eBags.com — the leading online retailer of bags and accessories for lifestyle, business, and travel — today ...

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eBags Raises the Bar for Customer Service to Online Shoppers - PR Newswire (press release)


eBags Raises the Bar for Customer Service to Online Shoppers
PR Newswire (press release)
DENVER, June 2, 2015 /PRNewswire/ -- On the heels of being recognized as one of the top 10 companies for customer service by USA Today, eBags.com — the leading online retailer of bags and accessories for lifestyle, business, and travel — today ...

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High customer returns rates could threaten online shopping - Post and Parcel


High customer returns rates could threaten online shopping
Post and Parcel
Similarly, pictures that make an item look larger or better finished are also highly likely to result in returned items; as shoppers grow less tolerant, and ever-more likely to return items that don't exactly match their expectations. “The same items ...

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Report: Path to online purchasing is nonlinear - Retail Customer Experience


Report: Path to online purchasing is nonlinear
Retail Customer Experience
According to the data, consumers are not spontaneously window shopping via online stores or casually browsing product pages, said Jim Davidson, head of research for Bronto Software. Instead, they are utilizing multiple devices to extend their shopping ...

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12 ways to improve the customer experience - CIO


CIO

12 ways to improve the customer experience
CIO
And they have increasingly shorter attention spans. So if you have an ecommerce business, and you want online shoppers to buy from you, you need to be able to quickly attract their attention – and make the shopping experience pleasant and easy.

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Your Online Customer Service Efforts Need To Get Better

PricewaterhouseCoopers recently found that 41% of consumers claimed to have had a positive experience with online customer service chats. Interestingly, just 4% of them cited social media as the channel of choice. Phone support (somehow) still trumps online customer service, …

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The growing impact of online performance on sales and customer experience

Retailers in the UK are optimistic about the future of online shopping, more so as purchases via mobile continue to increase. However, retailers are also aware that the online experience needs to be improved to meet consumers' expectations and increase sales from local and international shoppers.

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Best Buy Opens Seattle Technology Center for Mobile Growth and Improving Customer Experience

Electronics retailer Best Buy had a robust holiday shopping season in 2014, as one of the most visited sites online and $10.9 billion in sales, with a $1.49 billon conducted online in the 9-week period. The retailer has recently invested in new technology to improve the customer experience, with the addition of kiosks, micro-sites, and by embracing an omni-channel approach to improve the ...

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Optimizing the Brick-and-Mortar Customer Experience

The retail industry has finally awakened to what customers always have known -- they don't distinguish too much between channels. Modern shoppers are happy to embrace the immediacy and experience of the physical store while also benefiting from the informed and personalized ease of shopping online. Retailers should translate the smartest online strategies into their in-store experience.

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