Poor customer service irks online shoppersTimes of IndiaExperts believe that while the trend of online shopping is catching up, lack of redressal modes is the main reason why people are shying away from e-shopping. Customers are also being inconvenienced and they end up wasting a lot of time and money ...and more »
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eBags Raises the Bar for Customer Service to Online ShoppersVirtual Press Office (press release)DENVER, June 2, 2015 /PRNewswire/ -- On the heels of being recognized as one of the top 10 companies for customer service by USA Today, eBags.com — the leading online retailer of bags and accessories for lifestyle, business, and travel — today ...and more »
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Report: Path to online purchasing is nonlinearRetail Customer ExperienceAccording to the data, consumers are not spontaneously window shopping via online stores or casually browsing product pages, said Jim Davidson, head of research for Bronto Software. Instead, they are utilizing multiple devices to extend their shopping ...
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12 ways to improve the customer experienceCIOAnd they have increasingly shorter attention spans. So if you have an ecommerce business, and you want online shoppers to buy from you, you need to be able to quickly attract their attention – and make the shopping experience pleasant and easy.
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PricewaterhouseCoopers recently found that 41% of consumers claimed to have had a positive experience with online customer service chats. Interestingly, just 4% of them cited social media as the channel of choice. Phone support (somehow) still trumps online customer service, …
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Retailers in the UK are optimistic about the future of online shopping, more so as purchases via mobile continue to increase. However, retailers are also aware that the online experience needs to be improved to meet consumers' expectations and increase sales from local and international shoppers.
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Electronics retailer Best Buy had a robust holiday shopping season in 2014, as one of the most visited sites online and $10.9 billion in sales, with a $1.49 billon conducted online in the 9-week period. The retailer has recently invested in new technology to improve the customer experience, with the addition of kiosks, micro-sites, and by embracing an omni-channel approach to improve the ...
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The retail industry has finally awakened to what customers always have known -- they don't distinguish too much between channels. Modern shoppers are happy to embrace the immediacy and experience of the physical store while also benefiting from the informed and personalized ease of shopping online. Retailers should translate the smartest online strategies into their in-store experience.
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